MilesWithSmiles - We make you smile while traveling miles

Terms And Conditions

Please read these terms and conditions carefully before submitting your booking request. We strongly advise that you retain a copy of these terms and conditions as well as a copy of the booking form for future reference.

DEFINITIONS
1. In these Conditions all references to “we”, “us”, and “our” refer to Miles with Smiles.
2. The terms “you” and “your” refer to the person who enters into a Contract with Miles with Smiles. for the provision of services.
3. “Infant” mean a person below the age of two years and “Child” mean a person more than the age of two and below the age of twelve years.
4. “Contractor” / “Supplier” means supplier of any infrastructural facility and shall include hotel managements, airlines, caterers, restaurants, places of entertainment like theme parks, showrooms, museums, art galleries etc shipping company, railway, ferry, cruise, coach who are to provide the services to the Client.
5. Tour means trip, package, holiday, course, or otherwise inclusive arrangement booked by you.
6. “Tour Cost” means the tour cost mentioned in the Booking form / brochures / online and other payments such as taxes, surcharges etc payable by the client.
7. “Brochure” means printed brochure, Website, itinerary, leaflets, booklet, Price Grid.
8. Written or in writing refers to any correspondence, either by email or by post, between you and Miles with Smiles. or by notification on the relevant brochure, itinerary, leaflets, booklet website.
DISCLAIMER
1. All the inputs in brochure and website has been done with the available information at the time of publication, however we are not responsible for any printing or typing mistakes.
2. As the brochure may have printed much earlier than your booking we reserve all the right to change any information from the brochure/website.
3. We reserve the complete right to change any brochure/website information before/after your booking the tour due to some unavoidable circumstances. We therefore ask you to confirm the current information by contacting us.
4. Note that the itinerary may have changed. The products and services displayed may have changed. The photos of meals / sightseeing / properties etc. are for reference only and may differ from the actual. Hotels may have to be booked far off from the central place.
BOOKING A TOUR
1. Please read carefully and understand the contents of the Tour Brochure / website itinerary, the ‘Terms and Conditions’, Price Grid and such other documents as may be applicable, as all these will form part of your contract with us.
2. We may require you to sign the Booking Form and such other documents as we may deem fit including (without limitation) the ‘Terms & Conditions’, rules and ‘Price Grid’.
3. Upon executing the Booking Documents and on payment of the prescribed non-refundable interest-free booking amount, a binding contract shall come into existence.
4. We advise you to ensure, before making a booking, that you have and / or you will be able to provide all the required valid and genuine documents and your professional qualifications to enable you to apply for visa, insurance etc.
5. In the event you are booking through us a tour / travel /service of any third party operators, the terms and conditions of such third party operators, including their payment schedule, cancellation, refund etc shall be applicable to you in addition to these Terms and Conditions.
6. In case of one or more but not all tour clients named in the Booking Form sign the Booking Documents, it shall be deemed that the signatories have been duly authorized by all such tour clients to sign on their behalf assuming full responsibility and accordingly it shall be deemed that all such tour clients have signed the booking documents.
7. Where clients booking through a travel agent, if such travel agent signs the Booking Documents, it shall be deemed that such signature is for and on behalf of all the tour clients named in the Booking Form assuming full responsibility. It shall be deemed and construed that all such tour clients have duly authorized the said travel agent to sign the Booking Documents on their behalf.
8. Please note that there is no contract between us and the tour clients until the Booking Documents are signed and received by the us and the we have also received the specified non-refundable interest free booking amount.
9. The full payment must be received in accordance with prescribed payment schedule. If not paid in accordance with the payment schedule we reserve the right to cancel the booking with consequent forfeiture of booking amount and apply scale of cancellation charges as mentioned in the brochure.
10. Any payment that you make to your Travel Agent would not constitute payment to us until the same is remitted to our account .
REQUIRED MEDICAL INFORMATION
1. You must provide any medical information reasonably requested by the Tour Operator and may be required to complete the Tour Operator’s medical information form (the “Medical Form.
2. Medical Forms are mandatory for certain Tours. If you have any pre-existing medical conditions which may impact their ability to travel, participate in a Tour, travel to remote areas without access to medical facilities or may adversely affect the experience of others on your Tour, you must return a Medical Form, signed by a licensed and practicing physician to us prior to or at the time of final payment for the applicable booking.
3. You agree to complete the Medical Form honestly and to disclose all relevant medical information accurately and fully. We will maintain the information in accordance with the our Privacy Policy.
4. We reserve the right to request further information or professional medical opinions where necessary, as determined in its discretion, for your safety or the safe operation of a Tour.
5. We reservethe right to deny you permission to travel or participate in any aspect of a Tour at any time and at your own risk and expense we determine that your physical or mental condition renders you unfit for travel or you represent a danger to yourself or others.
6. Pregnancy is considered a medical condition and must be disclosed to us at the time of booking. We may refuse to carry pregnant women over 24 weeks. We may refuse to carry anyone with certain medical conditions if reasonable accommodation or alternatives cannot be arranged.
7. In the event that you do not complete the required Medical Form or provide medical information reasonably required by us for any reason by the deadline indicated above, we reserve the right to cancel your booking and all applicable cancellation fees will apply.
8. You are responsible for assessing whether a Tour is suitable for you. You should consult your physician to confirm your fitness for travel and participation in any planned activities. You should seek your physician’s advice on vaccinations and medical precautions. We do not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the Tour based on your own unique circumstances, limitations, fitness level and medical requirements.
9. Travel with us may involve visiting remote or developing regions, where medical care may not be easily accessible and medical facilities may not meet the standards of those found in your home country. The condition of medical facilities in the countries you may visit on your Tour varies and we make no representations and gives no warranties in relation to the availability or standard of medical facilities in those regions.
CHANGES IN THE ITINERARY
1. We reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. We will make reasonable efforts to notify you promptly of such changes / events sufficiently in advance during booking or prior to departure of the tour. If such changes / events occur during the tour, our tour professional or local representative will inform you of the changes during the tour and we solicit your full co–operation in accepting such circumstantial changes. Therefore, no grievance regarding any itinerary / service change which we are constrained to make, will be entertained from the tour clients during or after the tour.
2. Due to airline’s requirements the points of entry and exit in a country may change. We may operate more than one coach per departure date and may for convenience reverse the direction or amend the itinerary.
3. Change in itinerary may also be required or necessitated on account of actions, inactions, defaults or condition of tour clients in the group.
4. Changes made us: We may modify your itinerary where reasonably required in its sole discretion. If we make a change affecting at least one in three full days of the itinerary or which materially affects the character of a product or service in its entirety (a “Material Change”), we will provide notice to you as soon as reasonably possible, provided that there is sufficient time to do so before departure. If a Material Change is made more than 14 days before departure, you may choose to:
  
      a. accept the Material Change and proceed with the amended product or service;
      b. book another product or service of equal or greater value, if available (you will be responsible for paying any difference in price);or
      c. book another product or service of lesser value, if available (with a refund payable to you for the difference in price); or
      d. cancel the amended product or service and receive a full refund for the land-only portion of the applicable product or service (a refund is not available for other products or services booked which are not subject to a Material Change).
  
  You must notify us of your choice within 7 days of receiving notice or you will be deemed to accept the amended itinerary. Once a Tour has departed, itinerary changes may be necessary as a result of unforeseen circumstances, operational concerns, or concerns for your health, safety, enjoyment or comfort. Any changes are at our discretion. You acknowledge that you must have reasonable financial resources to cover incidental expenses during all travel with us, whether or not such expenses arise from a change of itinerary, and we are not liable for your failure to prepare adequately for travel and unforeseen circumstances which may arise during travel. We will not be liable for any indirect and or consequential losses associated with any changes to a booking or itinerary.
  
  Changes made by you: You are responsible for ensuring that information provided to us is accurate and up-to-date. Any changes to your name on any booking are subject to our approval. Any changes to a booking depend on availability and are subject our approval and these Terms. Any extra costs incurred for making the change will be charged to you along with an administrative fee. Cancellation of any Tour, product or service included in a booking will not be considered a change for purposes of this section and will be governed by the applicable cancellation terms. No changes are permitted to any booking within 10 days of departure of the first product or service on the applicable booking.
CANCELLATIONS
1. We preserve our right to revise or cancel the tour booked by you, without conveying any reason. Such revision or cancellation may be due to circumstanc- es beyond our control. In such cases, we will offer you alternative tour dates / tours or you would have the option of traveling as individual travellers, not as part of the original tours. If the alternative date / tour is not acceptable or you do not wish to travel as individual travellers, we would refund the money paid by you without interest after deducting any costs incurred by us on your behalf, within a period of forty five days from the date of revision or cancellation. However, we would not be responsible or liable to pay any reimbursement or damages or substantial loss or to refund any other expense incurred by you, If you cancel Booking.
2. If you wish to cancel your booking, you must inform us in writing. Such notification shall be deemed to have been given to us only on the date of the receipt of your letter, since we can act only on receipt. Any claims must however be made direct to your insurance company.
3. The following cancellation charges shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancella- tion. You understand that these damages are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages. In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows: 45 days prior to arrival: 10% of the Tour / service cost 30 days prior to arrival: 25% of the Tour / service cost 15 days prior to arrival: 50% of the Tour / service cost 72 hours prior to arrival OR No Show: No Refund Note: Written cancellation will be accepted on all working days, except Sunday, Any cancellation sent on Sunday's will be considered on next working day (Monday). In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.
4. However, in the following cases you shall be deemed to have cancelled the tour even if no cancellation notice is issued by you: a) In case of visa rejection, you would be deemed to have cancelled on the date of intimation of such rejection. Please see our Visa Guidance section for further details b) If you fail to pay the tour costs in time or if you commit any other default in relation to your booking, we may treat such failure or default as a cancellation of the booking by you. In such case, the cancellation charges shall be computed with reference to the date on which we issue you a notice of cancellation; c) If on your failure of payment or other default, no notice of cancellation is issued by us but your payment or default remains outstanding on the date of departure, the booking shall be deemed to have been cancelled by you without any advance notice, inviting the highest cancellation charge. You expressly agree to abide by the foregoing terms and conditions. If you change Booking
5. If you wish to amend or change your booking, you have to communicate your request to us in writing. Such requests for change or amendment will be accepted subject to availability. Please note that: (1) The altered or changed booking will be regarded as a new booking; (2) An alteration fee of INR 2000 is payable in case of every alteration or change; and (3) In case the alteration is carried out within the cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for alteration or change is made. Please note the cancella- tion charges specified in the preceding section. Terms & Conditions shall apply. If you change from one tour to another
6. A request in writing for transfer from one tour to another 45 days prior to the departure will be treated as cancellation on that tour and a fresh booking on another. In these cases, a transfer fee of Rs. 5,000/ – per person will be applicable in addition to the costs for re-processing your visas, air tickets etc due to the transfer to another tour. In case you transfer within the cancellation period, then the cancellation policy will apply. Terms & Conditions shall apply.
TRAVEL DOCUMENTATION
1. It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage, etc.
2. Prior to booking international travel, we recommend that you review Government’s prohibitions, warnings and advisories applicable to your destinations. By offering travel to any particular destination, we do not represent that travel in such destination is safe or without risk.
3. You further agree that in connection with your activities, you will not be permitted the use of our services or website by anyone that resides or is staying in a country for which such use is prohibited under Govt. regulations.
PASSPORT, VISA & IMMIGRATION
1. It is your responsibility to fullfil the passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.
2. You are also required to carry a valid International Student I.D., and International Youth I.D. or an International Teacher I.D. card if you are traveling on a special student/youth/teacher ticket. It is your responsibility to verify this with our travel expert who is assisting you.
REFUND
1. Refunds (If any) for Changes and / or cancellations will be paid directly to you for bookings made directly with our office. For bookings routed through our Preferred Sales Agent (PSA) or your Travel Agent, the refunds will be routed through them. It would take at least 30 working days to process refunds.
2. There is no refunds payable for any unutilized or partially utilized services (e.g. Airline tickets, Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc.) The refund for the foreign exchange component of the tour will be refunded in INR only and will be at the current days rate of exchanges.
3. Third Party refund i.e. airlines, cruise, overseas suppliers could take between “30 to 90 working days”, provided relevant supporting are provided to us.
4. If a tour is cancelled by us, then all monies will be refunded after taking into consideration the actual expenses incurred for Visas, etc.
COVERAGE OF SERVICES
1. We are travel and holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during the course of your tour. Therefore, please carefully note that: (1) you will need to adhere to the conditions, rules and regulations of each service provider. (2) If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same; (3) we cannot be held responsible/ liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.
MEALS AND SPECIAL REQUESTS
1. The menus are pre-set menus provided for meals on the tour. The types of meals are clearly indicated in the brochure. Unlike an airline, we cannot provide a special meal, nor do.
2. We guarantee a special diet to the client, except to the extent mentioned in the brochure and preferred by you. We however reserve the right to change the meal arrangement if circumstances make it necessary to do so.
3. In the event of whatsoever reason the client misses any meal including breakfast offered to him by the company, then no claim can be made for the meal/breakfast, which he has missed and not utilized.
4. Special requests for room allocation, diet consideration on tour / cruise / flight etc. must be made in writing at the time of booking, but all such requests shall be subject to availability. The Company will not be held liable for claims of damages or significant loss if the company is unable to process such requests for want of availability.
ACCOMMODATION
1. We select hotels which are convenient and comfortable, in order to reduce travelling time and more sightseeing they may be located away from the city centre.
2. Also due to favorable conditions in Europe, most of the hotels do not have air conditioners or fans.
3. All baggage and personal effects are at all times and under all circumstanc- es your responsibility. We will not be responsible or liable in case of loss of such items from the hotel premises / coach / Airport / during travel or place of visit etc. Some hotels offer the facility of safe deposit lockers, which can be availed of by you at your own cost and risk. The company will not be liable for any loss/theft from the same.
4. Hotels in Europe have some of the modern facilities like attached toilets with showers / bathtubs are provided and they may / may not have room service facilities.
5. We cannot guarantee the availability of adjoining rooms / interconnecting rooms / non-smoking room / rooms on the same floor etc.
6. Since the rooms are comparatively small, we would recommend only 3 persons in one room for your own comfort. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway cot put in a twin room for the night.
7. A double room has either a single queen-size bed or two separate beds. If you request for a room with a queen-size bed, the same would be provided subject to availability as most of the hotel rooms in Europe are twin-bedded. In case of non-availability of a room with a queen-size bed, a twin bedded-room would be given
8. The hotels will either be those shown in the itinerary or of the same category. Due to trade fairs and conventions in the cities the hotels may be blocked out for more than 2 yrs in advance. In view of this you may have to stay in hotels further away from the cities and itineraries may have to be altered/amended.
9. Facilities like mini bar, pay television channels, telephone etc are not compli- mentary and these facilities if used by the client have to be paid for by the client directly to the Hotel and such charges are not included in the tour cost. The client will have to abide by the check in /check out time of the hotel.
10. Any damages caused to the hotel rooms / Coach / place of visit etc. during your stay/tour/visit, shall be borne and payable by you, and we will not be accountable for the same.
11. We are not accountable if there is sudden disruption/disorder of telephone, internet services, and other amenities while staying at the hotels. The company will also be not responsible for the facilities provided or not provided in the room/bathroom/hotel premises etc. by the Hotel or its staff.
12. Actions of hotel staff does not come under the direct purview of the us and we will not be responsible for the same.
COACH AND SEATING
1. We generally take air conditioned/air-cool coaches at times due to weather extremity the air condition may not work or will not be much effective we are not responsible for any malfunction/defect in the coach or even the behavior of the coach captain.
2. As far as seating is concerned it will be on rotation basis for which our tour professionals will assist you.
3. Some of the coaches may have the facility of WC. But which can be availed in extreme condition only.
4. Company will not be responsible in any way for lost valuables left behind in the coaches.
5. The coach drivers are bound by restrictions regarding maximum driving hours per day and per week and the itineraries are planned according to that. It is necessary that you should follow the timings/itineraries/schedules to make sure that all the services entitled will be provided. If due to anyone if the same gets interrupted there will be no responsibility from our side and shall not be liable for any kind of refund.
6. Please note that smoking, consumption of alcoholic beverages and snacks is strictly prohibited on coaches.
7. Damage to the coach in any form from you is payable to the bus company.
AIRLINES
1. In any situation we are not liable to you or any person for loss of baggage by the airline, failure to provide meal of your choice by the airline, denied boarding despite having confirmed tickets, quality of meals offered by the airlines, flight delay, change in flight schedule/routing or you miss the flight etc.
2. If in the event that the client is booked on a particular Airline on a particular date and due to certain reasons beyond the control of us, the client is not allowed to board the flight, the client shall not hold the us responsible for the same and no claim whatsoever can be made by the client against the us.
3. Airport taxes / Airport Development Fee as applicable to be paid over & above the Tour Cost should there be a rise post the printing of the brochure. All the booking / cancellation / change of the airline ticket and the travel on such airline ticket will be subject to the terms and conditions of respective Airlines and the same may be provided to the client by us upon request, if available.
4. Every airline has their own set of rules and regulations about the weight restrictions and they keep on changing this regularly. So you are requested to please check the updated baggage rules of the individual airlines. please check with our sales staff for correct details.
5. We are not liable, in any way, if you are unable to carry any baggage or if you have to pay any extra-charges due to restrictions imposed by the airline. You shall be liable to pay all such charges directly to the airline. Also, we are not liable for any loss or damage to baggage while it is in the custody of the airline.
6. It may be possible you are booked on a group fare ticket, please note that seat allotment will be made only when you physically report at the airport check in counter. You are advised to report at the airport check in counter at least 3 to 4 hours prior to the departure time. Seat allocation is a matter of airlines discretion and availability of seats is not in the control of Miles with Smiles Holidays. So we shall not be held responsible if you do not get seats together or do not get your preferred seats.
7. In case you are returning on a later date after the tour ends, the responsibili- ty / liability to re-confirm air tickets 72 hours prior to the departure would be solely yours.
DEVIATIONS
1. If you wish to travel in advance i.e., before the published departure date as mentioned in the brochure or like to come back on a later date after the tour ends, there will be an additional charge as per the airline that will be applicable (subject to availability of seats for the given dates & ticket validity) which will be advised to you by your sales staff /travel agent. Kindly note, the deviation will be considered only 30 days prior to departure date.
2. The request for deviations should be given in writing to the company at the time of booking as these requests are subject to availability and we are not holding seats for the same.
PAYMENTS
1. All payments towards the tour cost must be made by the client to us in accordance with the procedure and time frame mentioned herein below. All payments made within 15 days prior to the tour departure date will have to be paid in cash/Demand Draft.
2. The PAN Card copy will be required when payments amounting Rs.50,000/- or above are made by cash.
3. Payments made towards the foreign exchange component of your tour will be calculated as per the ROE (rate of exchange) of that given day. The foreign exchange component of the tour cost entitled under one’s Basic Travel Quota (BTQ) is mandatory to be availed from the Company. The client is required to pay the total tour cost component in Indian Rupees by way of a demand draft in favour of the Company / Bank. The pre-printed Basic Travel Quota Form has to be duly signed & completed by the client and submitted for request of requisite Foreign Exchange. The Company would forward the said form to the Authorised Dealer / Full Fledged Money Changer to release the amount of required foreign exchange to the Company for the cost of the tour as a part of the Basic Travel Quota of the Client. As per the prevailing guidelines of the Reserve Bank of India, all residents holding Indian passports are entitled to avail a maximum amount of USD 10,000 or its equivalent per person in one calendar year for one or more private / leisure visits under the Basic Travel Quota. All individual travellers holding an Indian Passport are entitled to avail a maximum amount of USD 25,000 or its equivalent per visit while travelling on business. In both the above cases the traveller cannot avail in excess of USD 2,000 or its equivalent by way of cash component. PaymentProcedure: Minimum Per Person Charges Payment to be made by the client • 60 days or more prior to the departure of the Tour INR 50,000/- • 59-31 days prior to the departure of the Tour 50% of the Tour Cost • 30 days or less prior to departure of the Tour 100% of OR A ‘No-show’ on the tour the Tour Cost. 16.4) Full payment must made be in accordance with the procedure stated above. In case of non-compliance thereto by the client, the company reserves a right to cancel the tour/booking of the client with subsequent loss of deposit and apply and recover the cancellation charges as mentioned herein.
INSURANCE
1. You must have travel insurance with a minimum medical, evacuation and repatriation coverage covering all applicable dates of travel with the Tour Operator. This insurance must cover personal injury and emergency medical expenses. On the first day of each Tour, a representative of the Tour Operator will verify that you have sufficient insurance in place. You are strongly recommended to extend your coverage to include cancellation, curtailment, and all other expenses that may arise as a result of loss, damage, injury, delay or inconvenience while traveling. You acknowledge that insurance coverage is not included in the cost of any Tour offered by the Tour Operator and you are required to obtain separate coverage at an additional cost. It is your responsibility to ensure that you have sufficient coverage and comply with the terms of the applicable insurance plans. You are responsible for advising your insurer of the type of travel, destination(s) and activities included in your booking so that the insurer may provide appropriate coverage.
2. The tour participant should check the accuracy and correctness of the insurance policy.
GENERAL CONDITIONS
1. Any Traveller will have to follow the Tour Program and return to India as per the tour itinerary. There shall be no refund, if the Traveller fails to join the group at the beginning of the tour, or joins the group later or leaves the group before end of the tour. It shall be noted that for all purposes, it shall be the responsibility of the Traveller to reach the place of beginning of the Tour and register with our representative at the said place, date and time.
2. Even if a Traveller is unable to reach the place of beginning of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as “no show” on the tour and 100% cancellation charges will be levied.
3. In case if a Traveller along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of passport or any travel documents, no claim shall be entertained for refund of unutilized services.
4. If a Traveller avails pre – tour services or part thereof, or the air tickets (cost of which is included in the main tour cost) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre – tour arrangements or part thereof, it shall be treated as “no show” and there will be no refund whatsoever for the unutilized pre-tour or main tour services.
5. Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of the Company arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.,/
6. We reserve the right to withdraw tour membership from anyone whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and we shall be under no liability to any such person. It is hereby declared that the immunities provided under this contract shall be available to our Managers, including Tour Managers, Employees, Servants and Agents but not to the Independent Contractors selected by us.
7. The prices quoted in this brochure have been calculated at the rate prevail- ing at the time of printing of this brochure. We reserve the right to amend the prices published in this brochure in case of currency fluctuations, changes in the various gross rates of exchange, and/or fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the Departure by the Traveller.
8. If you book with your own travel agent and your booking with that agent includes, but is not limited to Miles with Smiles Holidays arrangements, your contract is with your travel agent and Miles with Smiles Holidays is simply an agent to your travel agent
9. In case of publication of any travel scheme offering any discount or benefit by us, it shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is published.
10. We shall in no circumstances whatsoever be liable to the Travellerfor: i) Any over stay expenses due to delay or changes in bus/ air/ trains / ship/ or cancellation of special bogie or other services due to sickness, weather conditions, strike, war or any other cause whatsoever. ii) Sightseeing missed & / or program being cancelled after the commencement of the tour & before the due period due to any unavoidable situations which are beyond our control. iii) Any Loss/Damage of baggage by the Airlines/Hotels/Coach.
11. Initial deposit just ensures only registration/participation on the tour but does not entitle any services like Tickets, Visas, and Hotel Accommodation until full payment has been received.
12. In the case of one or more but not all passengers signing ‘Booking Form’ it shall be deemed that others have duly authorized concerned signing passen- ger/(s).
13. We cannot endow with individual aid to any of the tour member for walking, dinning, getting on & off from any of the transport vehicle or other personal needs. So it is indispensable that a qualified companion must accompa- ny such traveler who needs such assistance. In the absence thereof, such traveler will be joining the tour on his own risk and consequences.
14. The Traveller/Traveler must have his/her passport valid for at least 6 months subsequent to such departure.
15. The following terms and conditions will only apply if you are booking or traveling on Family Tours with the Tour Operator: Family Tour Requirements: In order to book a Tour designated as a “Family Tour” by the Tour Operator, you must be travelling as part of a “Family Unit”. A “Family Unit” is a group of two or more persons travelling and booking together, where at least one person is a minor in the care of at least one of the accompanying adults. One minor may accompany one or more adults for the purposes of being considered a Family Unit. The Tour Operator reserves the right to cancel the booking of anyone travelling or planning to travel on a Family Tour who, in the Tour Operator’s sole discretion, do not properly constitute a Family Unit in accordance with this section or otherwise does not meet the Tour Operator’s requirements for participation in a Family Tour.
16. Single Supplement Costs: If not shown in your selected accommodation cost, this is available on application.
17. Group And Incentive Travel:As group and conference rates are specially contracted rates specific for that particular group, they have different terms and conditions to standard holidays. If you are booking a group or incentive, please ensure that these conditions are explained to you.
18. Validity of Rates: Prices are valid for the dates indicated.
OPTIONAL EXTRAS
1. “Optional Extras” refers to any activity, transportation, meal, product or service not expressly included in the Tour itinerary or price of the Tour and do not form part of the Tour. You agree that any assistance given by the Tour Operator’s representative(s) in arranging, selecting, or booking, any Optional Extras is purely at your request and the Tour Operator makes no warranties and expressly disclaims any liability whatsoever arising from participation in Optional Extras or any information provided by any representative of the Tour Operator regarding any Optional Extras. You release the Tour Operator from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to or arising from participation in or booking of Optional Extras.
2. You acknowledge and agree that any liability for loss, damages, death, personal injury, illness, emotional distress, mental suffering or psychological injury or loss of or damage to property associated with Optional Extras is the sole responsibility of the third party providing that service or activity.
INCLUSIONS AND EXCLUSIONS
1. Prices DO Include: Accommodation, transfers, tours/cruises, car hire, government taxes and any other inclusions as specified in writing on the relevant web pages for each suppliers product.
2. Prices DO NOT Include: Any costs incurred en route to and from the destination, meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, and personal services not specified as being included in costs on the relevant web pages for each suppliers product.